Troubleshooting basic issues
This document provides information on rules of platform behavior that will help you to troubleshoot issues and understand platform behaviours and limits.
Managing flow errors
There are two levels of logging in the platform that can be used to find and manage errors in your flows.
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The Executions page includes a single record of every flow executed in the selected workspace
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The Logs page lists all the logs for all the Flows executed in the selected workspace
An introduction to monitoring flows and understanding troubleshooting tools in Integrations.
Suspended vs. stopped flows
A flow is suspended automatically if it gets 5 errors in 5 minutes. A suspended flow is simply paused and all non-processed messages in a suspended Flow are saved in RabbitMQ queue for 14 days. During this 14 day period the user can resolve the issues and resume the flow. If the user does not resume the flow after fter 14 days, it is Stopped and all messages are dropped.
You can stop a Flow manually by pressing the Stop button. All unprocessed messages are lost.
Note: for limited workspaces (used for staging environments or trial accounts) flows stop and unprocessed messages are not saved
Timeouts and message queue limits
There are a number of limits in the platform design to ensure performance and scalability:
| Limit | Value | Description |
|---|---|---|
Sample retrieval timeout |
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If debug sample is not received within this time limit, it will be terminated. |
Message quantity in RabbitMQ queue |
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Component is suspended if RabbitMQ queue stacks more than the set number of messages. |
RabbitMQ queue size limit |
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Component is suspended if RabbitMQ queue exceeds the set size. |
Attachment sizes |
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Platform has set limitations on accepting, processing and exporting attachments. |
Component out of memory
This error appears if the Component exceeds the set memory limit, which is 256 MB by default:
Check the exit code for details:
In this case, the message can be lost.
Syntax errors
In most cases you will be able to see syntax errors in your logs and find and resolve them easily.