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Troubleshooting static site issues in File Store

If the static site is not accessible, check the following configuration areas:

  1. Does the domain have static hosting enabled?

    Check the Service settings page.

  2. Are the mappings set up correctly?

    Check the Configuration  Static sites  Mappings page.

  3. Have the files been uploaded to the correct folder?

    Check that the folder contains all the required files using the File Store UI. Read About static site file resolution to check the files are in the correct places

  4. Do all files have public permissions set on them?

    Check the file permissions in the File Store UI.

  5. Have all files been scanned by the virus scanner and have returned a safe status?

    Check the virus scanner status icon in the File Store UI.