Conversations lets you add an AI-powered conversational search experience to a website. Visitors can ask questions in natural language and receive answers based on content in the topics connected to an agent.
A conversational search agent is configured in the DXP Console and then made available through your website’s search or chat interface. You can test an agent before launch and review conversations after launch to improve the experience.
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Get started with Conversations
Understand the Content Intelligence, subscription, and access requirements for Conversations.
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How conversational search works
Learn how an agent uses topics to process questions and return answers.
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Create, configure, and manage agents in the DXP Console.
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Test an agent before and after configuration changes.
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Implement an agent on your website.
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Review conversation history and maintain the quality of answers.