Auto-reply emails
Auto-reply emails are a great way to confirm receipt, say thank you or send extra information to people who have completed your forms.
You can design a professional-looking email with banner images, tables, formatted text, and more using the rich-text editor. You can personalize the email content using short-codes that pull information from submitted forms.
A range of handy options lets you control form response attachments and email delivery.
Set up auto-reply emails
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Before setting up an auto-reply, you must have at least one Email address field in your form. The auto-reply email will be sent to the email address the form user enters in your form’s first Email address field. |
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Go to .
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Select Send users an automatic response when they submit the form.
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Enter the email sender name that you want to appear as the From: name on the auto-reply email. For example Sharon from Bob’s Plumbing.
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Enter the email sender email you want to appear as the From email address on the auto-reply email. For example admin@bobsplumbing.com.au
The best way to ensure your emails get delivered is to verify your domain in your Account Settings. If you verify your domain, you do not need to verify the sender’s email here.
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Enter the email subject you want to appear as the Subject: on the auto-reply email. For example Thanks for your feedback!.
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Craft an Email body. You can design your message using the rich-text editor toolbar in the email body.
To personalize the content, click Insert form answers and copy/paste the relevant short-codes into your message.
For example,
{{first name}}. -
(Optional) Enable any Response attachment options you require.
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(Optional) Enable any Email delivery options you require.
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Scroll back to the top and click Save.
Response attachment options
| Option | Description |
|---|---|
Insert form answers |
Click this to show a list of short codes for your fields. You can copy and paste any of these codes into your email address (1), email subject (2), or email body (3) settings to insert the response values you receive. |
Include a copy of responses at the bottom of the confirmation email |
Add a list of form fields and their responses to the bottom of the form submitter’s auto-reply email (within the email body). |
Attach a PDF document containing form responses |
Attach a PDF copy of the form responses to the submitter’s auto-reply email. See our PDF templates guide if you want to customize the default PDF document. |
Add file uploads as attachments to email (max 30MB) |
Include any uploaded files as attachments to the auto-reply email. By default, secure links to the uploaded files are automatically included in the body of the auto-reply email. |
Email delivery options
| Option | Description |
|---|---|
Delay sending email after form completion instead of sending immediately |
Delay sending the auto-reply email for a specified period. This is useful for sending Workflow reminder emails. |
Enable conditional logic for this email |
Only send the auto-reply email when certain conditions (responses) are met in other fields on the form. Read the Conditional logic section for more information. |
Troubleshooting email delivery
If you are still determining whether your emails are working correctly, you can confirm the email delivery status in the form responses list.
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In the main menu, click Forms.
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On the form, click .
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Hold your pointer over the information icon to view integration results.
To see more details about the email delivery status:
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Next to the form response, click View/Download.
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Scroll to the bottom of the response details to the integration logs.