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Moderate public community and page comments

The Moderating comments section describes how community and Workplace administrators can moderate comments across the communities and sites they manage. In summary, community administrators can moderate all flagged comments within the communities that they administer. Workplace system administrators can moderate all flagged comments throughout the Workplace instance.

You can enable community members who are not community admins and workplace admins to moderate public comments, tailoring comment moderation to your organisational needs.

You can use one or more of the following options to achieve this goal:

  • Site-wide moderation

  • Page-based moderation.

The key to managing how you implement public community moderation throughout your Workplace instance is through user groups.

User groups can either allow or deny user access to specific areas of a Workplace instance. With the Moderate Comments feature, you can create user groups to specify the relationship between your community members and their access to the moderate comments feature in their communities.

You can add multiple admin permission groups to the Moderate Comment asset. Squiz Workplace uses the admin permission groups to manage how all users interact with communities and pages they have access to.

Configuring site-wide public community moderation

If you have a central group of trusted comment moderators, you can add them to a public moderators group that has permission to moderate comments across your Workplace site.

  1. Create a group called Public Community Administrators in Squiz Workplace Mk III  Squiz Workplace  Site  Site Configuration  Squiz Workplace Users.

  2. Open the Moderate Comments asset’s Permissions screen.

  3. Add the group into the Permissions  Admin Permissions field.

  4. Add community member accounts into this group to grant them site-wide public comment moderation permissions.

You can extend this configuration beyond just one user group if you want to allow members to moderate comments across multiple communities and pages.

Configuring page-based public community moderation

You can configure moderation permissions down to the page level if you want to delegate the responsibility of page comment moderation to individual user groups in your Workspace communities.

This can be useful where you have only a few public and private communities that cover multiple subjects and themes. Depending on how familiar your community administrators are with the content in the communities, they may want to delegate comment moderation to users that have a better understanding of the subjects or themes in a section of the larger community.

For example, a large public community discussing sales strategies may have community experts that know how to sell trucks, cars, and tractors. Those experts that specialise in selling trucks may not be able to answer questions about selling cars or tractors. By enabling page-based moderation, you can assign these experts to the pages in the community that suit their area of expertise.

Using this example, you can set up a page-based comment moderation group that lets you assign truck experts to the pages that cover truck sales.

  1. Decide which individual pages or page groups in your Workplace site you want to delegate comment moderation for individually.

  2. Create a group called Truck Experts in Squiz Workplace Mk III  Squiz Workplace  Site  Site Configuration  Squiz Workplace Users.

  3. For each page or group of pages, add the Truck Experts group into the Permissions  Admin Permissions field of each page.

  4. Click Save and release the locks.

  5. Open the Moderate Comments asset’s Permissions screen.

  6. Add the Truck Experts user group into the Permissions  Admin Permissions field.

  7. Add community member accounts into the Truck Experts group to grant them public comment moderation permissions.