Spark checks each reference file when you add it to a brief. The following table lists the upload messages, their causes, and how to fix them.
| Message | Cause | What to do |
|---|---|---|
File size too large. Documents must be less than 10mb | The document is larger than 10 MB. | Reduce the size of the document, or split it into smaller files. |
File size too large. Images must be less than 3.8mb | The image is larger than 3.8 MB. | Reduce the size or quality of the image, then add it again. |
This file has already been added. | A file with the same name is already in the brief. | Remove the existing file or rename the new one. |
Maximum of 5 files allowed. Remove a file to add more. | The brief already has five files. | Remove a file, then add the new one. |
Maximum of 5 documents allowed. Remove a document to add more. | The brief already has five documents. | Remove a document, then add the new one. |
Some files could not be uploaded. | Two or more files in the same upload were rejected. | Add the files one at a time to see the message for each file. |
This file couldn’t be added because it didn’t pass our security scan. | The security scan found a problem with the file. | Do not use this file. Check the file on a trusted device, or ask the owner for a clean copy. |
There was an error uploading this file. | The file type is not supported, the scan did not finish in time, or a network problem interrupted the upload. | Check the file type against Add reference files to a brief, then select Try again. |
Supported files
Spark accepts DOCX, PDF, TXT, RTF, PNG, JPG, and JPEG files. For the size limits, see Add reference files to a brief.
If the problem continues
If an upload still fails after you try the steps above, build the page without the file and add the content to the brief instead. You can also contact Squiz Support.