Workplace lexicon

The Workplace lexicon provides definitions for features and terms used in the context of the Workplace product and ecosystem.

Article

See news item.

Engagement analytics

Engagement analytics are a set of features in Workplace that provide organisations with a way to:

  • Measure and influence the engagement of their user with Workplace. Workplace system administrators can review reporting dashboard data to gain insights into their users reading habits and using this data, develop targeted content.

  • Identify their most popular news and information (e.g. the number of comments on a director’s announcement).

  • Share usage statistics with stakeholders through in-page analytics and reporting dashboard information, which in turn demonstrate engagement with important topics.

News item

A news item is a type of asset in Workplace which can be managed by Workplace system administrators. A news item and an article are synonymous terms.

Workplace provides the following types of news items to any logged in Workplace user:

  • News - an article whose purpose is to provide news about a particular topic to other Workplace users. An item of news is synonymous with articles on a news website, or articles in a newspaper or magazine, etc. A news item consists of:

    • a Title,

    • a Contact person’s details,

    • an Article Summary and Body, as well as

    • various other selectable categories of information that can be added to the news item.

  • Event - an article whose purpose is to advertise information about a particular event to other Workplace users. An event item consists of:

    • Start and End Dates,

    • a Location,

    • an Article Title,

    • a Contact person’s details,

    • an Article Summary and Body, as well as

    • various other selectable categories of information that can be added to the event item.

  • Announcement - an article whose purpose is to distribute important information about a particular subject to other Workplace users. Unlike a news item, relevancy of an announcement item is typically shorter than that of a news item. Like a news item, announcement item consists of:

    • a Title,

    • a Contact person’s details,

    • an Article Summary and Body, as well as

    • various other selectable categories of information that can be added to the news item.

  • Alert - an article whose purpose is similar to that of an announcement, but typically conveys more importance and/or urgency. Alert items have the same definable fields as those for announcements and news items.

Root user

A root user is a type of user account in Matrix which has permission to access all admin mode areas of a Matrix instance.

This term is equivalent to the Workplace root user term for Workplace. dd dd

System administrator

A system administrator is a type of user account in Matrix (located within the System Administrators asset in admin mode), which has permission to access almost all admin mode areas of a Matrix instance.

This term is equivalent to the Workplace system administrator term for Workplace.

User avatar menu

The user avatar menu is a menu accessible from an icon at the top-right of the Workplace interface that allows you to modify numerous settings associated with your Workplace user account.

Read more about this menu’s functionality in the Modify user settings section of the User Guide.

Workplace root user

A Workplace root user is a type of Workplace user who has permission to access all admin mode areas of their Workplace instance.

This term is equivalent to the root user term for Matrix.

Workplace server administrator

A Workplace server administrator is a person who administers and configures a Workplace installation and its servers. Workplace server administrators are Squiz staff members who have secure shell (SSH) access to the back-end systems that integrate with a Workplace instance and these people are typically involved with installing a Workplace instance itself.

Do not refer to these people as "system administrators" as this terminology can be confused with the term system administrator, which has a very different meaning.

Workplace system administrator

A Workplace system administrator is a type of Workplace user who has permission to access almost all admin mode areas of their Workplace instance. Workplace system administrator’s user accounts are located within the System Administrators asset in admin mode.

This term is equivalent to the system administrator term for Matrix.

Unlike a Workplace root user, a Workplace system administrator cannot create a new Workplace system administrator account from scratch and there are some fields within the System Management area of admin mode that a Workplace system administrator cannot access.

Unless the context is obvious, avoid contracting "Workplace system administrator" to "system administrator", since a system administrator relates to a user account type in Matrix.

A Workplace system administrator may be a Squiz employee involved in implementing a Workplace solution for a customer.

Workplace user

A Workplace user is a person who has a user account configured in Workplace. A Workplace user account allows the user to log in to Workplace and access their content.

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