Troubleshooting analytics and reporting

Background

This article provides advice on troubleshooting issues that affect search analytics.

Search query reports

All queries coming from a single or small number of IP addresses.

This is likely to be a poor integration where all traffic is coming via another system (e.g. the search is run via a CMS which makes the request to Funnelback on behalf of the user). For this type of integration it is important that the system sends an X-Forwarded-For header along with the search query so that the correct remote address is logged by analytics.

Blacklisted IP addresses and queries showing in analytics reports

Changes to the reporting blacklist require search analytics to be rebuilt for the changes to be retrospectively applied.

Trend alert reports

Empty trend alert reports

Empty trend alert reports could be caused by:

  • This could be an issue with trend alerts updating (check the logs)

  • It is also possible that no spikes have been detected in the logged queries as there are a number of factors which combine to generate a trend alert.

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