Troubleshooting analytics and reporting
This article provides advice on troubleshooting issues that affect search analytics.
Search query reports
How are counts calculated in the query reports?
Funnelback records a search for every query run, but will ignore any queries that have a start rank > 1. This means views of pages 2 and above of the search results are not counted in the query reports.
All queries coming from a single or small number of IP addresses.
This is likely to be a poor integration where all traffic is coming via another system (e.g. the search is run via a CMS which makes the request to Funnelback on behalf of the user). For this type of integration it is important that the system sends an X-Forwarded-For header along with the search query so that the correct remote address is logged by analytics.
The update the X-Forwarded-For header value plugin can be used to remove the first or last value of the X-Forwarded-For header, or all values but the first.