Troubleshooting analytics and reporting

This is likely to be a poor integration where all traffic is coming via another system (e.g. the search is run via a CMS which makes the request to Funnelback on behalf of the user). For this type of integration it is important that the system sends an X-Forwarded-For header along with the search query so that the correct remote address is logged by analytics.

The update the X-Forwarded-For header value plugin can be used to remove the first or last value of the X-Forwarded-For header, or all values but the first.

Changes to the reporting blacklist require search analytics to be rebuilt for the changes to be retrospectively applied.

Empty trend alert reports could be caused by: